A Citizen-friendly new Face for BASKI

Burhan Derici (BASKI Head of IT)

What was your aim during the BASKİ Project?

When it was established that Balıkesir has become a Metropolitan Municipality, Balıkesir Water and Sewage Administration Directorate-General (BASKİ) was founded. BASKİ did not have the opportunity to meet its citizens on an interactive platform, and this issue was truly important to us.

We wanted to provide detailed information to our citizens about online invoice payment, water cut-offs and a lot of other subjects.

We had objectives such as instantly announcing our works, projects and tenders initiated by the administration to the people of Balıkesir.

After becoming a Metropolitan Municipality, our responsibilities increased, and the need for platforms where we could present the services we offer to our citizens subsequently revealed itself.

What was needed?

As the first step, Medyasoft started off to shape a corporate identity, which BASKİ required. It guided us about how our corporate website could reflect our corporate identity. What we needed was a minimalist, interactive, mobile-friendly, easy-to-use website which kept up with the contemporary trends.

Our project manager was assigned at the beginning of the project, and a project plan and schedule was prepared. The steps that were going to be taken were defined, and we were informed about the communication system. At first, we got support from Medyasoft’s expert teams regarding the information architecture and the content strategy we were to follow in our website.

All our needs were defined during the analysis meeting. Medyasoft examined various examples of the world, presented the unique works that made a difference and integrated them into our project.

Page and graphic designs were made in accordance with the trends and needs. We decided to add the 360-degree panoramic images Medyasoft suggested to our website. Following weather updates to get the pictures we needed in good weather conditions, they increased the frequency of their visits to Balıkesir with the photographers and supported us in every step of the project.

Why Medyasoft?

Medyasoft has been providing us complete service beyond our expectations. Since we have worked with Medyasoft on Metropolitan Municipality Website and City Portal projects before, we know the quality of their business, we trust this firm structure. While facilitating the use for the people of Balıkesir, the exceptional menus we were presented with in all three projects made us very happy.

As Balıkesir Water and Sewage Administration Directorate-General (BASKİ), we would like to entrust our website to Medyasoft.

What kind of services were you provided with in the project scope?

• Project management
• Consulting
• Analysis
• Corporate identity creation
• Design
• Front-end development
• Software development
• Content production
• Content entry

Can you manage the website and the content updates on your own?

After the one-day training our editors who were going to manage the website received, they started the content entries in a fast, reliable way. We are very content with this.

What benefits did the project provide you with?

We began to offer many novelties with our new BASKİ corporate website which was completed in only three months. Medyasoft tested our website in all browsers. With the SEO of the website, our contents are always are at the top of the search results.

Thanks to our website, our visitors can carry out & view

• Online invoice payments
• Customer services
• Water quality reports
• Dam occupancy rates
• 360-degree panoramic images of our facilities
• Announcements regarding water cut-offs and disturbances
• Water resources
• Updated multimedia

We thank Medyasoft a lot for they have provided us with a website beyond our expectations.